I just relaxed my hair last night and I gotta tell ya - the product smells wonderful. It doesn't have an acidy smell like some other relaxer kits that I've tried. My thing is: would it be possible to create a product kit that doesn't have so much left over product? And 5 minutes to rinse out the relaxer? Some people have different water sprayer heads that can rinse out quicker than 5 minutes. And a conditioner that has to sit for 10 minutes? If someone is in the shower for this, they'd lose their hot water quickly! Overall though, I'd recommend the product. It just needs a little "tweaky" in my opinion.