Your product literally melted my hair in less than 10-minutes. Your product claims it contains ‘no lye’ (or caustic ingredients) which is false. And my attempts to contact customer support were blatantly ignored. Dec 14: Used product; Hair (12+ inches) melted; Reached out to company; Extremely painful. Dec 15: Extremely painful. Dec 16: Urgent Care diagnosed chemical dermatitis; Referred to dermatologist: Very painful. Dec 17-date: Pain slowly abating; Dec 19: Dermatology diagnosis pending.