Shipping & Tracking

Even during these uncertain times, we are still taking and shipping out orders as usual. However, processing times have been taking longer than the usual 2-4 days and instead it may take up to 5-6 days for your order to process. You may also experience some delays with UPS/USPS deliveries as they are overloaded and working hard to get your packages to you.

If you have any questions regarding the status of your shipment, click here to Track Order or contact us at 1 888-766-8784 or email us at info@orshaircare.com

At ORS, we strive for complete satisfaction of our products; however, we do not accept returns or exchanges.

Damaged Products

If damage occurs to your product during shipment, contact us at 1 888-766-8784 or email us at info@orshaircare.com. Please provide your order number and email address.

Only online purchases from orshaircare.com are accepted for returns.

Refunds are processed within 3-5 business days, you will receive the credit within a 3-7 business days, depending on your card issuer’s policies. Business days are Monday to Friday, excluding federal holidays.