At ORS, we strive for complete satisfaction of our products; however, we do not accept returns or exchanges.

Shipping & Tracking

If you have any questions regarding the status of your shipment, contact us at 1 888-766-8784 or email us at info@orshaircare.com

Damaged Products

If damage occurs to your product during shipment, contact us at 1 888-766-8784 or email us at info@orshaircare.com. Please provide your order number and email address.

Only online purchases from orshaircare.com are accepted for returns.

Refunds are processed within 3-5 business days, you will receive the credit within a 3-7 business days, depending on your card issuer’s policies. Business days are Monday to Friday, excluding federal holidays.